Our refund handling approach
We aim to maintain a transparent and timely process for eligible refund concerns related to balance additions and payment issues.
Refund Policy
Welcome to Digi Bharati Khata. If, for any reason, a balance amount is deducted from a user during a wallet or virtual account top-up process but the corresponding balance is not credited successfully, the user may raise a support request through the official contact details available on our website.
After the issue is reviewed and verified by our support team, the eligible amount will either be refunded to the original source or adjusted to the relevant balance account, depending on the nature of the transaction and technical status.
Resolution timeline
- Standard review and action time: up to 48 hours
- Support may request transaction details for verification
- Complex cases involving payment gateways or third-party processing may require additional time
Important notes
- Refunds are generally considered only for failed or incomplete balance-credit situations that can be verified from system records.
- Users should contact support using the official phone number or email address published on the website.
- Providing the correct transaction reference, date and registered account details helps speed up resolution.
For refund-related assistance, please contact noreply@digibhartikhata.in or call 8000090450.